Privacy Policy

CugTrips LLC ("CugTrips," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services (collectively, the "Platform"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

1. Categories of Information Collected, Used, Shared

CugTrips collects various categories of information, including:

• Personal Information: Name, email address, phone number, payment information, and travel preferences.

• Usage Information: IP address, browser type, device information, referring website, pages visited, links clicked, and features used.

• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies about your interactions with the Platform.

2. Lawful Bases for Processing

CugTrips processes your information on the following lawful bases:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.

• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by CugTrips or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

• Consent: You have given consent to the processing of your information for one or more specific purposes.

• Legal Obligations: Processing is necessary for compliance with a legal obligation to which CugTrips is subject.

3. Consumer Rights

You have certain rights regarding your information, including:

• Access: You have the right to request access to your information that CugTrips holds.

• Rectification: You have the right to request correction of any inaccurate or incomplete information that CugTrips holds about you.

• Erasure: You have the right to request erasure of your information under certain circumstances.

• Restriction of Processing: You have the right to request restriction of processing of your information under certain circumstances.

• Data Portability: You have the right to receive your information in a structured, commonly used, and machine-readable format and to transmit that information to another controller without hindrance from CugTrips.

• Object to Processing: You have the right to object to the processing of your information under certain circumstances.

4. California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Please refer to our CCPA Privacy Notice for more information about your rights and how to exercise them.

5. Exercising Consumer Rights

To exercise your consumer rights, please contact us at info@cugtrips.com. We will respond to your request within the applicable legal timeframe.

6. Cookie Statement

• Types of Information Collected Using Cookies: CugTrips uses cookies to collect information about your interactions with the Platform, such as pages visited, links clicked, and features used. This information helps us analyze trends, administer the Platform, track users' movements, and gather demographic information.

• Types and Functions of Cookies: CugTrips uses different types of cookies, including:

• Essential Cookies: These cookies are necessary for the Platform to function properly and cannot be switched off in our systems.

• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Platform.

• Functional Cookies: These cookies enable the Platform to provide enhanced functionality and personalization.

• Targeting Cookies: These cookies may be set through the Platform by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

• Manage Your Cookies: You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

7. How We Use Data Collected

• CugTrips uses the information collected to:

• Provide, maintain, and improve our services

• Process bookings and communicate with you

• Personalize your experience on the Platform

• Send promotional emails or newsletters (you can opt-out at any time)

• Comply with legal obligations

8. Onward Transfer

CugTrips may transfer your information to third-party service providers who perform services on our behalf. We require these service providers to provide at least the same level of privacy protection as required by this Privacy Policy and to only process your information for the specific purposes necessary to provide the services.

9. Regulatory Authority and Disclosures

CugTrips is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

10. Questions and Disputes

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@cugtrips.com. Any disputes arising out of or relating to this Privacy Policy or our privacy practices will be resolved through binding arbitration in accordance with the American Arbitration Association's rules for arbitration of consumer-related disputes.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Platform prior to the effective date of the changes.

Please note that CugTrips is hosted on AWS cloud servers located throughout the United States. By using the Platform, you acknowledge and consent to the transfer and processing of your information in the United States.